Unlock the power of client downloads.

Two women facing away from camera and working on a laptop.

As a SmugMug Pro subscriber, you have access to some game-changing features that help you run your business. One valuable feature we’d like to highlight today can revolutionize your client photography sessions: client downloads. This feature is designed to simplify and enhance the photo download experience for both you and your clients. If you haven't explored it yet, we’ll walk you through it.

What are client downloads?

Client downloads are a feature that allow you to offer a specific number of photo downloads to your clients as part of your photography packages. This means you can provide your clients with a convenient and efficient way to select and receive their favorite photos, all within the limits of the package they've chosen. 

Why is it valuable?

1. Streamlined selection process: With client downloads, your clients can easily choose their preferred photos from the session, saving both you and them valuable time. No more sifting through hundreds of photos—they can focus on their favorites.

2. Customized experience: It enhances the client experience by giving them control over which photos they want to download. Clients appreciate this level of customization, making them happier with your service.

3. Clear communication: Offering a set number of downloads helps set clear expectations from the start. Clients know exactly what they're getting, reducing misunderstandings and potential disputes. Also, No longer will you have to send them galleries with downloads disabled, communicate back and forth about the images they want to choose, and then send them only those photos.

4. Value addition: Including a specific number of downloads in your packages adds perceived value to your services. Clients see it as an extra benefit, which can influence their decision to choose your photography services over competitors.

5. Efficiency: For you, it simplifies the delivery process. You don't have to manually send each selected photo; clients can download them directly from their account.

How to use client downloads.

Picture this—You photograph family portrait sessions. Typically, you book a session for a flat fee. This session fee not only includes the portrait session, but also includes the ability for customers to download 20 of their favorite photos after you edit and deliver them. On SmugMug, here’s how client downloads help:

1. Set the limit: Decide how many photos you want to allow this particular client to download. In this case, 20.

2. Inform your clients: Generate a dedicated one-time link for your client from your SmugMug gallery and send it to them.

3. Client selection: Your clients follow the link to your gallery and choose their favorite photos up to the agreed-upon limit of 20.

4. Effortless delivery: Once they've made their selections, they can immediately download their chosen photos (and only their chosen photos), simplifying the delivery process for you. 

Don't miss out on the opportunity to improve your client experience and add value to your photography services. Client downloads are a feature that can make your client delivery workflow easier than ever.

To get started with client downloads and see the impact it can have on your photography business, simply log in to your account and explore this feature today. Watch this quick video to see it in action.

Available only for SmugMug Pro subscribers. Not on the Pro plan? Learn more about how the Pro plan can help you elevate your photography business.